Shipping policy

Last Updated: August 6, 2026

Thank you for shopping with Broadline Store. We are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how your orders are processed, shipped, and delivered.

Order Processing Time

All orders placed through Broadline Store are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotions, or holidays, processing times may be extended.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Methods

Broadline Store works with trusted shipping carriers and logistics partners to ensure your order is delivered safely.

Available shipping methods and shipping costs are calculated during checkout based on:

Delivery location.
Product availability.
Order size and weight.
Carrier availability.

Shipping options may vary depending on your location.

Estimated Delivery Times

Delivery estimates begin after your order has been processed and shipped.

Typical delivery timeframes are:

United States: 5–12 business days.
Canada: 7–15 business days.
Europe: 7–15 business days.
Australia and New Zealand: 8–18 business days.
Other International Locations: 10–20 business days.

Please note that these are estimated delivery times only and are not guaranteed.

Delivery times may be affected by factors outside of our control, including:

Customs delays.
Weather conditions.
Carrier interruptions.
Public holidays.
High shipping volumes.
Transportation delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details.

Please allow 24–72 hours for tracking information to update after shipment.

If you have not received your tracking information, please contact us:

Email: broadlinestore@outlook.com

International Shipping

Broadline Store may offer international shipping depending on product availability and destination.

International customers are responsible for ensuring that products can be legally imported into their country.

Additional charges such as:

Customs duties.
Import taxes.
Government fees.

may apply and are the responsibility of the customer unless otherwise required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please verify:

Full name.
Shipping address.
Apartment or unit number.
Postal code.
Contact information.

Broadline Store is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will make reasonable efforts to assist before the order is shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us so we can assist you.

For damaged or defective products, please contact us within 7 days of delivery and provide:

Order number.
Photos of the damaged item.
Photos of the packaging if applicable.

Our team will review the situation and work toward an appropriate resolution.

Delivered but Missing Packages

If tracking information shows that your order has been delivered but you cannot locate it, we recommend:

Checking with household members.
Checking nearby delivery locations.
Contacting your local carrier.

Broadline Store will make reasonable efforts to assist, but we cannot guarantee replacement or refunds for packages confirmed as delivered by the carrier.

Returned or Undeliverable Packages

Packages returned due to:

Incorrect address information.
Failed delivery attempts.
Customer refusal.
Unclaimed packages.

may require additional shipping fees before being shipped again.

Refund requests for returned packages will be reviewed according to our Refund Policy.

Force Majeure

Broadline Store is not responsible for delays or failures caused by circumstances outside our reasonable control, including:

Natural disasters.
Government actions.
Labor disputes.
Severe weather.
Transportation disruptions.
Carrier service interruptions.

Contact Us

If you have any questions regarding this Shipping Policy or your order shipment, please contact us:

Broadline Store