Refund policy
Last Updated: August 6, 2026
At Broadline Store, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Be returned with the original packaging whenever possible.
- Include all accessories, manuals, and included items.
- Not show signs of damage, misuse, or unauthorized modifications.
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
To start a return request, please contact our customer support team:
Email: broadlinestore@outlook.com
Please provide the following information:
- Order number.
- Customer name.
- Email address used during checkout.
- Description of the issue.
- Photos of the product if the item arrived damaged, defective, or incorrect.
Our team will review your request and provide instructions if your return is approved.
Please do not send items back before receiving return authorization from Broadline Store.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos of the product.
- Photos of the packaging if applicable.
After reviewing your request, Broadline Store will determine the appropriate resolution, which may include:
- Replacement of the item.
- Store credit.
- Refund.
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank, credit card company, or payment provider.
Shipping fees are generally non-refundable unless the return is due to an error made by Broadline Store or the product arrived damaged or defective.
Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped.
If you need an exchange, please contact us at:
Our team will provide further instructions.
Non-Refundable Items
Certain items may not be eligible for returns or refunds, including:
- Gift cards.
- Digital products.
- Personalized or customized products.
- Final sale items.
- Products returned after the return period.
- Items that have been used, damaged, or altered by the customer.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping method when returning items, as Broadline Store cannot guarantee that returned packages will be received.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, cancellation is no longer available, and the customer must follow the return process described in this policy.
To request an order cancellation, please contact us as soon as possible:
Email: broadlinestore@outlook.com
Chargebacks
If you experience any issue with your order, please contact Broadline Store before filing a chargeback with your payment provider.
Our customer support team will make every reasonable effort to resolve any concerns quickly and fairly.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Broadline Store
Email: broadlinestore@outlook.com
We are committed to providing excellent customer service and assisting you with any concerns regarding your purchase.