Customer Support

Real people, real answers

Write to broadlinestore@outlook.com. We reply within one business day, and faster in October.

Help us answer faster

• Your order number, for anything about an existing order
• A photo, if something arrived damaged — it saves a round of emails
• Your ZIP code, for delivery-date questions

Changing or cancelling an order

Email us right away. While the order is still in the warehouse we can change the address, add items or cancel it. Once the shipping label is printed, most changes are no longer possible.

Setup questions

Hard ground, a fog machine that won't stay low, a prop that leans? Send us a note — our team builds its own yard haunt every year and is happy to help.