Returns & Refunds
Returns in brief
You have 30 days from delivery. Unused items in their original packaging can be returned for a refund of the product price. If something arrives damaged or defective, we send the replacement first and handle the paperwork after — just send a photo and your order number.
How to start a return
- Start within 30 days of the delivery scan
- Keep the original packaging — props travel safely in their own box
- Email broadlinestore@outlook.com with your order number; we reply with a return label and instructions the same business day
Damaged, defective or wrong items
Contact us within 7 days of delivery with photos of the item and the box. Once confirmed, we replace it or refund it in full, shipping included, and you don't pay to send the broken item back.
When refunds arrive
After we receive and inspect the return, approved refunds go back to your original payment method. Allow 5–10 business days for your bank to post it.
No hidden fees
No restocking fees. And if an anchored, wind-tested prop goes down in conditions it was rated for, that one is on us.